At Scratch.Net we believe in “CARE” – Customers Are Really Everything.
We recognize that our players really appreciate the ease of a no-download website and that’s precisely why we built the Scratch.Net Website with no download requirements. We take great pride in providing the very finest online Flash Games available anywhere in the world. Our Scratch.Net Website offers many Scratch Card games, with the very highest quality graphics and sound effects, not to mention an ease of use that is second to none. If you have any technical problems please read our Technical Issues guidelines. For additional assistance please click on Contact Us.
1. Login problems:
- Forgot your Password and/or Username.
- Error messages “Username and Password not found”.
2. Disconnection while playing.
3. System requirements for your computer.
4. About Adobe Flash software
Forgot your Password and/or Username
Your Scratch.Net Account Password and Username are created by you. An email was sent to you from the Scratch.Net support Team on the day you opened your Scratch.Net account. Please check if this email is still in your mail box. You may also try to retrieve your Password by clicking on the Forgot Password link in the Login Screen. You will be asked to enter your Username and Email (please make sure to write in the Email address you registered with when you opened your Scratch.Net account. An Email will be sent to you with your Scratch.Net Password.
If you forgot your Username as well as your Password, please send an Email to Support@Scratch.Net.com from the e-mail address registered on the Scratch.Net website, with the following details for verification: Your first and last name, Billing address in full, including street name, city, state, zip code, country, and your payment method including authentication of such payment method.
All details should match the details given when you opened your Scratch.Net account.
Error message “Username and Password not found”
Disconnection while playing
Unfortunately, communication problems over the Internet may cause sudden disconnections. We have designed our Interactive System to cope with such incidents in a manner that protects our Players from unjustifiable loss.
Scratch.Net’s Disconnection Policy is as follows: Any card purchased by a Player, but not used by such Player for any reason whatsoever, including technical failure, will be played automatically by the Interactive System on behalf of such Player. The outcome of the Play will be updated automatically into the Player’s balance. When logging in following the disconnection the Player will see the outcome of the relevant Card by clicking on the “Game History” button.
System requirements for your computer
Cookies need to be enabled
About Adobe Flash software
The Scratch.Net Team wants you to have a wonderful online game experience and has therefore chosen Adobe Flash software as the best software for our Players. The Adobe Flash Player is installed on 97% of Internet-enabled desktops worldwide.
For more information about Flash go to: Adobe Flash Player Download Center.